Clear and transparent refund guidelines for our digital services
At JIA Pixel, we strive to deliver exceptional value and quality in all our projects. This refund policy outlines the circumstances under which refunds may be granted and our commitment to fair treatment for both our clients and our team.
Full refund of deposit
Must be requested within 24 hours of payment
Pro-rated refund for work not completed
Based on hours worked and materials used
No refund available
All sales are final after project completion
No refund - project may be paused
After 30 days of inactivity, project may be terminated
* These items represent costs we incur on your behalf and cannot recover once purchased.
Contact us at refunds@jiapixel.com with your project details and reason for refund request
We'll review your request within 3-5 business days and assess eligibility
If approved, refunds are processed within 10 business days to the original payment method
You'll receive email confirmation once the refund has been processed
If you're unsatisfied with the quality of our work, we'll make every reasonable effort to correct the issues before considering a refund. Your satisfaction is our priority.
Delays caused by circumstances beyond our control (client responsiveness, third-party dependencies, etc.) are not grounds for refunds.
We understand that requirements can change. Contact us as soon as possible to discuss project adjustments rather than cancellation.
If you have questions about our refund policy or need to request a refund, please contact our support team. We're here to help.
refunds@jiapixel.com
Within 24 hours
+1 (555) 123-4567
This refund policy is subject to change without notice. Please check this page periodically for updates. By using our services, you acknowledge and agree to this refund policy.